Refund policy

Return & Refund Policy

At Hyde's Serum, we stand behind the quality of our products.  We ask that you review this policy before placing your order.

Returns

Due to the nature of our products, we accept returns only for unopened and unused items within 7 days of delivery.

To be eligible for a return:

• The product must be unopened, unused, and in its original packaging.

• You must contact us within 7 days of delivery.

• Proof of purchase is required.

• Return authorization must be obtained before sending any product back.

Customers are responsible for return shipping costs unless the return is due to our error.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery at sales@hydes-serum.com.

Please include your order number and clear photos of the product, shipping box, and shipping label. If approved, we will replace the product or issue a refund at our discretion.

Non-Returnable Items

For safety and quality reasons, we cannot accept returns of:

• opened or used products

• products returned without prior authorization

• clearance or final sale items

• gift cards.

Refunds

Approved refunds will be issued to the original payment method after the returned product has been received and inspected. Original shipping charges are non-refundable unless the return is due to our error.

Questions

If you have any questions about your order, please contact us at sales@hydes-serum.com. We appreciate your business and will do our best to resolve any issues fairly.